Resumes with salary expectation must be sent to rh@quatre.com.br
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Experience Summary
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3+ years of experience in Information Technology industry
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Background
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As a Service Desk analyst, has successfully delivered service support to business users for achieving customer satisfaction.
Excellent communication skills. Has understanding of windows operating system, desktop application like MSOffice, Adobe, internet explorer etc. Works with different technical teams to ensure end to end resolution for all IT related issues faced by them on a daily basis.
Responsibilities handled as a Service Desk analyst :
Receive initial call for L1 support
Register all calls from Authorized Affiliates and End users
Is able to identify the cause of the reported issue
Track to completion of the resolution of all incidents
Knowledge management
Training new folks
Contact End users to provide status and/or resolution of incident
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Expertise
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Delivery of IT solutions to exceed customer expectations
Excellent IT skills, customer care and soft skills
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Education
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Graduate in science
Basic knowledge of ITIL for Service Desk and Incident Management process
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Experience Summary
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4+ years of experience in I.T. Infrastructure Management Services
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Background
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Client-focused, skilled in creating value for the customer.
As a Service Desk Team Lead, has successfully managed and delivered service support to achieve service level targets and achieve customer satisfaction.
Excellent communication and leadership skills. And works with customers to create an environment of mutual trust with clients through transparency and by focusing on customer’s key success factors.
Responsibilities handled as a Team Lead :
Take ownership of the developed processes
Reporting activities
Escalation handling
Knowledge management
Training new folks
Coordinate between Service Desk and Escalation partners
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Expertise
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Delivery of ITSM solutions to exceed customer expectations
Program Management of Initiatives for Quality & Productivity Improvements
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Education
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Bachelor’s degree in Computer Science
ITIL qualified for Service Desk and Incident Management process
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Experience Summary
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He has over 5+ years of experience in the IT industry.
Involved in migration and upgrade of Windows NT to Windows 2000 domain model and MS Exchange 5.5 to MS Exchange 2000 messaging system.
Has hand on experience in operating System hardening and implementing Security policy in windows 2000 Servers.
Has been Involved in installing and configuring DHCP, DNS, MS SQL 2000, IIS, ISS, and ADS.
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Relevant Project Experience
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• Design, installation, support and administration of enterprise Windows NT, Windows 2000, providing technical support, troubleshooting, maintaining and monitoring of Windows NT and Windows 2000 network.
• Implemented SMS 3.0 and Integrated MDT 10 with SCCM 2007
• Installed and Configuration of Altiris Image deployment and Desktop Management activities.
• Analyze the Windows network performance, finding out the bottlenecks, and providing suitable recommendations.
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Expertise
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Operating Systems : Windows 2000 ,Windows NT, Windows9.x,XP, Win-7
Protocols :TCP/IP, FTP, HTTP, HTTPS,POP3, SMTP, IMAP4 and LDAP
RDBMS : MS SQL Server 7.0 and 2000
Routers : Cisco 2500, 4000
Security Tool : Internet System Scanner, 4CLogmanger, PKI,SSL,PGP.
VDI Environment : Citrix agent Thin-client Management.
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Education
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Degree in Master of Computer Application
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Categorias: Comunicados
Rua Antônio de Albuquerque, 330 (9º andar)
CEP 30.112-010 | Savassi | Belo Horizonte/MG | Brasil
(31) 3500-7165